Refund policy

VeloVibe Returns & Refunds Policy

We hope you love your purchase, but if you have an issue, we’re here to help. Please read our policy carefully before making a return.

Returns

  • You have 14 days from receiving your order to request a return.
  • Once your return request is approved, you then have a further 14 days to send the item(s) back to us.

To be eligible, items must be:

  • Unworn, unused, and in their original condition
  • With tags still attached
  • In the original packaging
  • Accompanied by your name and order number
  • We recommend keeping your items in their original packaging while you decide, to avoid any accidental damage.

How to Start a Return

  • Email us at shop@velovibe.co.uk within 14 days of receiving your order.
  • Please include your name, order number, item(s) you wish to return, and the reason for return.
  • We will reply with the returns address and any further instructions.
  • Post your item(s) back to us within 14 days of receiving confirmation.
  • Please include your name and order details inside the parcel.

Important:

  • We do not cover return postage costs. You are responsible for return shipping.
  • We recommend using a tracked or signed-for service and keeping proof of postage.
  • VeloVibe is not responsible for returns lost or damaged in transit.

Refunds

  • Once we receive and inspect your return, we’ll notify you by email if your refund has been approved.
  • Approved refunds will be processed to your original payment method.
  • Please allow up to 10 business days for your bank or card provider to process the refund.
  • Shipping costs (original delivery charges) are non-refundable.

Exchanges

  • The fastest way to get the item you want is to return the unwanted item and place a new order. We can reserve stock for you, please email shop@velovibe.co.uk to arrange this. 
  • If you need a different size, we’ll do our best to arrange a direct exchange (subject to stock availability).
  • In cases of defective or damaged items, exchanges are shipped free of charge.

Damages & Issues

  • Please check your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item.
  • For items damaged in transit, notify us within 7 days of delivery. We may request photos as evidence.
  • Depending on the situation, we may arrange a replacement or refund.

Non-Returnable Items

  • Gift cards
  • Sale items marked as “final sale”

Contact us

We’re here to help! Reach out any time at shop@velovibe.co.uk with questions about your order, product size & specifications, returns, or refunds.