Shipping policy

VeloVibe Delivery Policy

We’re excited to send your order on its way! Please read through our delivery details below to understand how and when your items will arrive.

Delivery Areas

  • We currently offer delivery within the UK mainland only.
  • Unfortunately, we are unable to deliver to Northern Ireland or PO Boxes at this time.

Delivery Options & Costs

Standard Delivery

  • £4.50 for all orders under £145
  • Free for orders over £145
  • Sent via Royal Mail Tracked 48 (estimated 3–5 working days from dispatch)

Delivery upgrade

  • Available at checkout for addresses within the UK mainland.
  • Orders placed before 1pm Mon–Fri aim to arrive the next working day but may take longer
  • Orders placed after 1pm, over the weekend, or on Bank Holidays will be processed the next working day.
  • While highly reliable, next-day delivery cannot be guaranteed due to possible courier delays.
  • Sent via Royal Mail Tracked 24 (estimated 1-3 working days from dispatch)

Dispatch Times

  • We aim to dispatch all orders within 1 working day of receiving payment.
  • Orders placed before 1pm Mon–Thurs are usually dispatched the same day.
  • Orders placed after 1pm, or during weekends/Bank Holidays, are dispatched the next working day.
  • During busy periods (sales, new product launches, holidays), dispatch may take a little longer.

Delivery Details

  • Once your order is on its way, you’ll receive an email confirmation with tracking details.
  • Delivery times are guidelines only and may be affected by payment authorisation, address verification, or courier delays.
  • Please ensure your shipping address is correct — VeloVibe cannot be held responsible for delays or losses due to incorrect addresses.
  • If you are not home at the time of delivery, please follow the re-delivery instructions provided by the courier. If your parcel is returned to us because instructions weren’t followed, you’ll be responsible for re-delivery costs.
  • Pre-order items will be shipped once in stock. If your order contains both pre-order and in-stock items, all items will be shipped together once the pre-order item is ready.

Delays & Lost Parcels

  • Royal Mail services are highly reliable, but delays can occasionally happen.
  • Orders sent via Royal Mail are not considered lost until 15 working days after the expected delivery date. We cannot offer refunds or replacements until this time has passed.
  • If your parcel is delayed, please allow an extra 4 working days before contacting us, as Royal Mail often catches up within this timeframe.

Damaged or Faulty Items

  • If your order arrives damaged or faulty, contact us at shop@velovibe.co.uk asap, or within 7 days of delivery.
  • Please include photos of the item and packaging so we can investigate.
  • Once confirmed, we’ll arrange a replacement or refund as quickly as possible.

Returns

  • We hope you love your purchase, but if it's not a good fit, you may notify us of a return. You have 14 days from receiving your order to request a return. Once your return request is approved, you then have a further 14 days to send the item(s) back to us.
  • Returns are at your own cost, and we recommend using a tracked postal service with proof of postage.
  • For full details, please see our Returns & Refunds Policy
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Contact Us

We’re here to help! Reach out any time at shop@velovibe.co.uk with questions about your order, product size & specifications, returns, or refunds.